Refund and Return Policy
Thank you for shopping with Himalayncordy! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward Refund and Return Policy as outlined below.
- Refunds
1.1 Eligibility: We accept refund requests for products that meet the following criteria:
– The request is made within 3 days from the date of delivery.
– The product is unused, undamaged, and in its original packaging.
– The product is not a perishable or consumable item.
1.2 Non-Refundable Items: We cannot offer refunds for the following:
– Perishable goods, such as fresh cordyceps.
– Personal care items, for reasons of hygiene.
– Products that have been used, damaged, or altered from their original condition.
1.3 Return Shipping: If your return is eligible for a refund, you will be responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
1.4 Refund Processing: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10-12 business days and credited back to the original payment method.
- Returns
2.1 Eligibility: We accept returns for products that meet the following criteria:
– The request is made within 3 days from the date of delivery.
– The product is unused, undamaged, and in its original packaging.
– The product is not a perishable or consumable item.
2.2 Non-Returnable Items: We cannot accept returns for the following:
– Perishable goods, such as fresh cordyceps.
– Personal care items, for reasons of hygiene.
– Products that have been used, damaged, or altered from their original condition.
2.3 Return Shipping: If your return is eligible, you will be responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
2.4 Return Process: To initiate a return, please follow these steps:
a. Contact our customer support team at [email address or phone number] to inform us about the return and reason for it.
b. Securely package the product and ship it back to the address provided by our customer support team.
c. Please include the original order number and a copy of the order invoice in the return package.
2.5 Return Processing: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return. If approved, you may choose to receive a refund (as per our Refund Policy), a replacement product, or store credit.
- Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email address or phone number]. We will assist you in resolving the issue by offering a refund, replacement, or store credit, depending on the circumstances and product availability.
- Contact Us
If you have any questions or need further assistance regarding our Refund and Return Policy, please contact our customer support team at:
Email: [info@himalayancordy.com]
Phone: [516 – 962 – 4737]
Thank you for shopping with Himalayncordy, and we hope you enjoy our products!